Monday, January 4, 2010

A Bit Of Luck

I am so excited! So excited!

We got a phone call from Best Buy a few days ago. About my laptop. You know, the one that we've had problem after problem with. And not little problems, big problems. Thus far we'd replaced the hard-drive once and the motherboard twice. Thank God we'd bought the warranty and it didn't cost us anything out of pocket.

Anyways back on topic, Best Buy called. Called to give us the good news. My laptop was junking out! Meaning they were going to be sending me home with a new one. Just in time too. My warranty was about to expire, in February. Which meant that we would have had to pay for any repairs after February. Repairs that were bound to happen based on the laptop's history.

I was so excited! When Brad called to tell me that Best Buy said they were going to replace it I couldn't get home fast enough. We grabbed our paperwork and headed to Best Buy. To get me a new laptop! Or more accurately a netbook. I've had my eye on them for a couple of months and my desire to get one only intensified after talking with my friend Courtney about how she wanted one too, and got even worse when Courtney ended up getting one for her birthday last week. My little green monster definitely reared it's head!

The Best Buy employee told us when we got down there that the way a junk out works is that they find a comparable model with your laptop on the floor and give you that dollar amount on a gift card. Well the comparable model was $400 less than what we paid for my laptop three years ago. But it was better than nothing, so we were happy.

That is until the employee had some trouble getting the transaction to go through. He told Brad to hang on and went to talk to someone in the back. Came back out and slid our gift card once more. Then told Brad that for some reason the system was refusing to give him anything but a full refund. A FULL REFUND for a laptop that was three years old and broken!

I was overjoyed to say the least. With our store credit I was able to get exactly what I wanted at no out of pocket cost to us. A very fabulous red Gateway netbook with a two year full coverage warranty. Even better than that? We left with a $300 in store credit too!

It was a great day to say the least!

Best Buy, you've really turned our relationship around with this one! I think it's safe to say we may stay together for years to come.

For now, I'm just happy to have a new computer and not have to share with my husband. He's not so great at that sharing thing. But I love him anyways!

23 comments:

WhisperingWriter said...

I knew there was a reason why I loved Best Buy!

satakieli said...

That's great! Glad you could get what you wanted!

My MacBook died on me a couple of weeks ago and thanks to our local electronics store I managed to get it fixed without having to buy a new one as it's totally not under warrenty anymore!

Thanks for visiting me by the way!

Life with Kaishon said...

Oh my gosh. That is such a great story! I am SO totally happy for you! Just too cool for words!

Ruby said...

Oh yay!!! i so want a netbook too i have my eye on a pretty dell one :) or the white Hp one dunno yet but thats great best buy has been having great customer service i went a few days ago and they were so helpful i didnt know their warranties now come with accidental damage one more reason why i'd give them our business.
n e how im rambling now stopping by from SITS

Miss Rowley said...

that is so cool. good for you. love your blog you have great posts. visiting from sits.

T said...

Good morning from SITS!

Gotta love when it works in your favor!

JDaniel4's Mom said...

Stopping by from SITS! Wow! The register thought you need the best.

Anonymous said...

That IS a bit of luck isnt it..its like when you get in a fender bender and "hope" that it totals your car total out...but wow...a whole new laptop!

Stopping by from SITS. Have a great day!

lauren said...

(trying again with a name)
That IS a bit of luck isnt it..its like when you get in a fender bender and "hope" that it totals your car total out...but wow...a whole new laptop!

Stopping by from SITS. Have a great day!

Ms. Diva said...

My green headed monster is out with this great post!! I want a computer I don't have to share! I'm horrible at sharing!!!:)

Darcel said...

Don't you just love when everything works out so perfectly?

Stopping through from SITS.

Danielle said...

Stopping by from SITS. And that is LUCK. Enjoy your new computer.

xoxo
Danielle

The Blonde Duck said...

Popped in from SITS! I'm glad you get a new computer!

Kasey said...

Your post = Awesomeness.

Coming over from SITS :)

Miss Eve said...

Congrats on the new laptop! I'm so glad things worked out this way...it's so annoying when your computer doesn't work fine :-)

Have a wonderful New Year dear Kim, cheers: Evi

JMay said...

Cute blog lady. :-)

xo.

The Cookie Girl said...

Just stopping in from SITS to say hello. Have a beautiful evening

tattytiara said...

A friendly computer system that glitches in customers' favour? Woah, that's like a cow that gives chocolate milk!

Just Me said...

How fun is that??? Stoppin by from SITS and cleaning is definitely exercising!

Trish said...

wow, what a great day for you!

My son got a netbook for Christmas from my parents(yep, thats what I am typing on right now while he is off at school) hehehe!

Hope you enjoy yours!

Yankee Girl said...

That is fansmashingtastic. It is awesome when things work out the way they should!

Morgan said...

That's great! When things like that happen doesn't it make your week?!
Super cute blog!

kanishk said...

That is such a great story!

lise charmel